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Sales Operations Manager

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Date: Jan 22, 2023

Location: Dublin, IE

Company: Dolby Laboratories, Inc.

Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. 

As a member of the Dolby team, you will see and hear the results of your work everywhere, from movie theaters to smartphones. We continue revolutionizing how people create, deliver, and enjoy entertainment worldwide. Dolby is the right-sized corporation where your ideas are implemented, and contributions noticed while leveraging best-in-class tools and technologies. Join Dolby as we build our presence in Ireland.




This position will be located in the Dublin-Ireland offices of Dolby and report to Operations management at Dolby's headquarters in the United States. As the leader of this team, you will be the regional focal point for the EMEA and APAC Product Sales Operations activities. The primary responsibilities will include: working with regional Sales and Service teams to meet Customer needs, day-to-day management of the Sales Operations team, and cross-functionally with Logistics, Planning & Procurement, and Finance to support the fulfillment of regional product demand.


Essential job functions and responsibilities:

  • Lead and manage a team of five or more direct reports. 
  • Act as the escalation point for all Product Sales Operations-related questions and issues as they arise.
  • Ensure sales orders are processed and shipped promptly to meet customer expectations and ensure the team resets those expectations when required.
  • Perform the quarterly SOX compliance self-audits for all sales orders and related sales documents processed by the Sales Ops team. 
  • Actively participate in meetings with departments you regularly interact with (such as Planning, Logistics, and Sales).
  • Ensure RMA's -and non-technical Support cases are processed timely by the team.
  • Help the team with sales orders and support case processing when needed. 
  • Create Sold-To accounts in the SAP system and perform compliance checks on those accounts. 
  • Maintain process, policy, and training documentation as needed
  • Manage the regional loaner program execution.    
  • Develop and maintain Salesforce dashboards and other reports to support Customer's and Sales team members' needs.
  • Provide input to continuous improvement initiatives, process, and system enhancements.
  • Take part in Logistics and Sales Operations projects, new product launches, and sales promotions. 
  • Escalate important topics to senior management promptly. 
  • Provide training and assistance to team members as required.


Knowledge, Skills, Experience, and Education Requirements:

  • College degree (Associate or Bachelor) preferred.
  • Five years or more experience in customer services roles, preferably involving physical product fulfillment.
  • Experience with managing a team.
  • Language preferences: English is required; Spanish, German or French are a plus.
  • Excellent customer service skills.
  • Ability to make decisions independently.
  • Experience resolving medium to high-complexity business problems.
  • Adept communication and interpersonal skills.
  • Experience with SAP (Order to Cash module) and are a significant plus.
  • Excellent skills with Excel, data analysis, and presentation. 


Equal Employment Opportunity:
Dolby is proud to be an equal-opportunity employer. Our success depends on the combined skills and talents of all our employees. We are committed to making employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, family status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state, and local laws and ordinances.