Share this Job

Sales Operations Specialist

Apply now »

Date: Jan 24, 2023

Location: Dublin, IE

Company: Dolby Laboratories, Inc.

Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you’ll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue revolutionizing how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent. We’re big enough to give you all the resources you need and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits.

 

 

Are you the Sales Operations Specialist that will strengthen the Dolby team? Do you have experience with SAP and Salesforce.com? As a Dolby Sales Operations Specialist, you will interact directly with customers and various internal business groups to ensure that all orders are processed accurately and promptly while providing a best-in-class customer experience. This position will work from Dolby's newly established Dublin service center and report to the Sales Operations Manager for that region.

 

Responsibilities:

  • Review the open sales order report daily and release orders without impediments for shipment.
  • Resolve issues with Product Managers, Dealers, Manufacturing, Logistics, and Finance to make orders shippable.
  • Ensure a positive customer experience when managing all requests, as you are the main point of contact for the customer.
  • Set clear expectations for a customer on each order or request. Reset expectations as needed in a timely, professional, and courteous manner.
  • Engage technical support for applicable RMA and sales order inquiries, ensuring the customer issue is addressed.
  • Provide day-to-day support to all operations-functional area(s) and provide input to overall process enhancements.
  • Responsible for maintaining “master” customer account data in several systems
  • Ensure smooth and accurate processing of all sales orders and RMAs.
  • Understand and manage reports and dashboards to support ongoing operational execution.
  • Administer all aspects of a hardware loaner program in support of trade shows and other events.

 

Skills and qualifications:

  • Experience with SAP, and Salesforce.com.
  • Business and customer services experience required.
  • College degree preferred.
  • Language preferences: English, Spanish, German, French.
  • Ability to work independently with minimal oversight while working well within a team environment. 
  • Strong communication and interpersonal skills.
  • Adept at resolving low to medium-impact business challenges.
  • Organized and able to multitask.

 

 

Equal Employment Opportunity:
Dolby is proud to be an equal-opportunity employer. Our success depends on the combined skills and talents of all our employees. We are committed to making employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, family status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state, and local laws and ordinances.

 

 

 

 *LI-DS1