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Licensing Sales Support Specialist

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Date: Apr 20, 2021

Location: US

Company: Dolby Laboratories, Inc.

Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you’ll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent. We’re big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits.

 

 

Reporting to the Manager of Americas Licensing Sales Operations, the Licensing Sales Support Specialist is the first point of contact for licensing prospects which may include new customers or existing licensees looking to add additional Dolby technology licenses.  Works closely with licensing applicants, Sales, Legal, IP Protection, and Finance to gather and assess information needed to process new licensing applications.  Also works closely with IT Business Systems to improve and streamline systems, both internal and customer-facing.  Ensures that licensees report royalty revenues on a timely basis each quarter, including working with licensees, Revenue Accounting, and IT to assist customers with royalty statements and reporting in the Dolby Reporting Portal (DRP). 

 

 

SCOPE AND RESPONSIBILITIES:

 

  • Monitor cases to initiate and process inquiries from prospective licensees.  Route inquiry information to appropriate Sales Operations contact or Account Manager.  Follow up with companies receiving information and assist them during the licensing application process.

 

  • Train licensees on the Dolby Reporting Portal (DRP) and help them trouble-shoot issues if they are experiencing difficulties submitting their royalty statement.

 

  • Train customers on how to register their product containing Dolby technology (in the Dolby Licensee Community) so they can get their product evaluated/tested by the Professional Support & Services team.

 

  • Follow up with licensees who have not reported their quarterly royalty statement.  Help them work through any technical or legal agreement issues that are preventing them from reporting.

 

  • Assist Credit & Collections as necessary with collecting royalty payments when Credit & Collections has been unsuccessful in bringing in the payment.

 

  • Proactively work with IT to identify and implement enhancements in the licensing workflow processes in Salesforce and Apttus (contract lifecycle management system).  Use reports and dashboards in Salesforce to monitor licensing application status and progress.  Goal is to streamline the licensing application as much as possible while meeting business needs to vet applicants appropriately.

 

  • Assist the Sales team with Salesforce data to help maintain the data and to train account managers on how they can update the data in Salesforce.

 

  • Act as the account manager for a set of Americas non-key accounts by working with these licensing applicants directly and helping them license Dolby technologies.  Once these companies become licensees, assist them with any questions they have.

 

  • Responsible for working with customers and the IP Protection group to process and manage all 3rd party applications (subcontractors, purchasing agents, and distributors).

 

  • Coordinate with Legal, IP Protection, Finance, and the Account Manager to resolve any licensing sales-related issues for key accounts.

 

  • Help document new licensing procedures so that these can be understood by new employees and others within the organization.  Establish these standard operating procedures (SOPs) where necessary. Cross train with others on the Americas Sales Operations team as well as backup support for the Global Sales Operations team.

 

  • Point person for all incoming customer-facing processes.  Must be able to direct potential customers to the proper portals and tools to make their experience streamlined and easy.

 

  • Act as a member of the Global Sales Operations team, including communicating and assisting other team members as necessary and attending Global Sales Operations meetings.

 

 

OTHER RESPONSIBILITIES:

 

  • Liaise with other Dolby groups and regions where necessary.

 

  • Attend and contribute to sales and key business meetings.

 

  • Develop the necessary understanding of Company’s licensed technologies and licensing procedures.

 

  • Perform other ad hoc duties as required by management.

 

EXPERIENCE:

 

  • Bachelor degree or above in a business or related

 

  • 2-4 years working experience in sales support/operations preferred. 

 

  • Experience in a software or IP company preferred.

 

  • Require strong operational experience and software skills, including CRM systems, preferably Salesforce.com.

 

PERSONAL ATTRIBUTES:

 

  • An interest in entertainment, technology, music and cinema would be an advantage.

 

  • Good interpersonal and communication (written and verbal) skills.

 

  • Customer service skills.

 

  • Good organizational skills.

 

 

Dolby will consider qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code, Article 49, and Administrative Code, Article 12

 

Equal Employment Opportunity:
Dolby is proud to be an equal opportunity employer. Our success depends on the combined skills and talents of all our employees. We are committed to making employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, family status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state, and local laws and ordinances.

 

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