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Account Manager, Dolby.io

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Date: Feb 14, 2021

Location: San Francisco, California, US

Company: Dolby Laboratories, Inc.

Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you’ll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent. We’re big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits.

 

 

Be a part of one of our most innovative business units, Dolby.io.  Dolby.io helps any developer deliver the experience that Dolby delivers in the movie theater at home via their app. To do this, we need the absolute best talent, including sales professionals, to accelerate the market adoption of our communications API platform. We’re big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work.

 

Account Managers (”AMs”) are responsible for the success of our customers. AMs will be dedicated to help both our existing customers as well as future customers achieve their objectives and overcome the challenges, they have achieving these objectives. You’ll be one of the first Account Managers to join our team. Thus, you’ll also get the opportunity to structure a lot of the processes and systems we use and define the culture for future team members.

 

What You Will Do:

  • You’ll own the ongoing relationship with existing customers to drive activation and engagement of all product features available while also helping the ideal customers select Dolby as their preferred vendor of choice
  • This is the perfect role for someone who wants to stay close to customers at a fast-moving startup and be the main point of contact on behalf of Dolby for the customer
  • Partner closely with Solution Engineering to ensure customer is receiving value add for their key objectives and getting the appropriate responses to the challenges they are facing within a reasonable time
  • Focus on making our customers using Dolby’s products successful (i.e. they are using the product and are satisfied) and managing the customer’s lifecycle from evaluation to post sales and renewal

 

Qualifications:

  • Self-starter attitude and ability to tackle challenges independently
  • Experience in a tech startup space in a customer facing role and okay with ambiguity
  • Excellent written and verbal communication skills are required
  • Experience in building relationships across complex organizations (with both technical and non-technical buyers)
  • At least 3 years (preferably 5+ years) of customer facing experience in Account Management/CSM/Sales with quota/renewal attainment in the 90% percentile+
  • This candidate we’ll preferably have experience working with technical products, preferably APIs or similar solutions in SaaS or a PaaS models
  • An ideal candidate will have relevant experience in account management or customer success in the API space
  • You have the ability to effortlessly make complex contractual, technical, and financial details sounds simple.
  • Experience partnering with Sales Engineers and working cross functionally with other departments such as support, marketing, sales development, legal and finance

 

Dolby will consider qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code, Article 49, and Administrative Code, Article 12

 

Equal Employment Opportunity:
Dolby is proud to be an equal opportunity employer. Our success depends on the combined skills and talents of all our employees. We are committed to making employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, family status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state, and local laws and ordinances.

 

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Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland