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Associate Community Manager

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Date: Apr 25, 2021

Location: San Francisco, US

Company: Dolby Laboratories, Inc.

Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you’ll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent. We’re big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits.

 

 

Dolby celebrates passion for excellent experiences for entertainment consumers and partners in wide range of industries from content creation, content distribution, all the way to product manufacturers. The Field & Partner Technical Enablement team is at the heart and center of Dolby’s enablement efforts for our internal technical team as well as partners and consumers worldwide.

 

As the Associate Community Manager, you will help shape how Dolby engages with content creators and end users, and manage the relationship with our partners, through various platforms, including forums and knowledge base.

 

This role is based in San Francisco, CA.

 

Responsibilities:

  • Help build strategies around community engagement for our knowledge management and forum platforms and expand these communities
  • Works cross-functionally and across geographies within Dolby to help define requirements of community platforms, provide metrics, and define community engagement strategies as needed
  • Build and manage relationships with users, contributors, and partners both internal and external, and engage our community while building programs to engage specialist communities.
  • Assist with managing content and users for our community facing platforms
  • Bring knowledge and experience around industry standards and best practices as we expand our engagement with communities, end users, and partners worldwide

 

 

Key requirements & attributes for successful applicants include:

  • Bachelor’s degree, or proven experience required. 3+ years of technical community engagement experience
  • Experience in customer support, specifically in community management role in a multi-cultural, cross-segment technology focused industry
  • Exceptional communication capabilities and ability to explain complex technical topics to audiences of varying technical expertise
  • Proficiency in data management tools and understanding of online communities
  • Ability to take initiative and motivate others
  • Desirable - Experience of the content and or media processing industries, either from working for a supplier or as an end user

 

 

Dolby will consider qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code, Article 49, and Administrative Code, Article 12

 

Equal Employment Opportunity:
Dolby is proud to be an equal opportunity employer. Our success depends on the combined skills and talents of all our employees. We are committed to making employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, family status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state, and local laws and ordinances.

 

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Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland