Share this Job

Cloud Solutions Media Support Engineer

Apply now »

Date: Apr 3, 2021

Location: US

Company: Dolby Laboratories, Inc.

Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you’ll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent. We’re big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits.



Your primary function will be to debug, provide examples, to champion, and to assist customers in utilizing Dolby’s cloud media processing service, helping them to rapidly adopt Dolby’s technologies and integrate them into new and existing media workflows. In this role, you will be working with a wide variety of customers during the pre- and post-sales process. Customer interaction will include ticketing systems, email, telephone and web-based meetings. You will complete assignments independently, interpret generally defined practices and methods, apply knowledge and understanding of customer needs and provide training and guidance both internally and externally.


Essential Job Functions:


• Interact directly with customers and new prospects to help them adopt and use Dolby’s cloud-based technologies

• Become a technical authority in cloud media processing

• Provide detailed integration support and deep technical knowledge to our partners who are integrating Dolby’s cloud-based services into their own offerings

• Understand customer requirements, deliver technical presentations, technology demonstrations, and promote the value proposition of Dolby technologies to customers

• Be the technical lead for demonstrations to customers, technical staff and senior management




• 4 year degree (Computer Science, Engineering Technology, or similar preferred) and at least 5 years of experience in professional video engineering

• 4 years or more of direct experience in system engineering and/or other technical customer support in broadcast or OTT industry

• Strong experience with video codecs, and compression standards such as H.264/AVC, H.265/HEVC

• Hands-on experience working with cloud services, AWS preferred

• Experience integrating/consuming REST APIs

• Knowledge of common video analysis tools, particularly focused in file-based workflows

• Experience debugging and troubleshooting video encoding and streaming problems

• Experience with FFMPEG at the command line

• Experience coding in one or more scripting languages (Python, JavaScript, etc.)

• Experience working with streaming technologies and protocols including HLS and MPEG-DASH

• Experience with web technologies including HTML, CSS, JavaScript, Markdown, etc

• Self-motivated and self-disciplined

• Excellent written and verbal communications skills and demonstrated ability to work independently to achieve goals established in a team environment

• Ability to work collaboratively with diverse teams, both functionally and geographically

• High competency in written and verbal English

• Ability and willingness to travel up to 20% - domestically and internationally  


Desired Competencies:


• Knowledge of Streaming, Broadcast, MVPD content distribution systems and architectures is very desirable

• Knowledge of closed captioning and subtitle formats

• Amazon AWS experience (EC2, S3, IAM, Lambda, etc.) is very desirable

• Software portfolio (via Github or similar) is desirable

• Experience with DRM technologies

• Experience writing technical documentation

• Knowledge of Dolby's products, technologies and customers



Equal Employment Opportunity:
Dolby is proud to be an equal opportunity employer. Our success depends on the combined skills and talents of all our employees. We are committed to making employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, family status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state, and local laws and ordinances.