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Business System Analyst -

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Date: Jul 27, 2022

Location: San Francisco, US

Company: Dolby Laboratories, Inc.

Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you’ll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent. We’re big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits.




Via Licensing Corporation is an independently managed global intellectual property solutions provider dedicated to enabling innovation in partnership with technology companies, entertainment companies and universities around the world. Via develops and manages licensing programs on behalf of highly innovative companies in markets such as audio, wireless, broadcast, and automotive. Via is a wholly owned subsidiary of Dolby Laboratories, Inc., a company with more than 50 years of experience in innovation. For more information about Via, please visit

Reporting to the Director of Business Systems, the Business Systems Analyst will be responsible for the management/administration and development/support of Salesforce, and Conga CLM, Support/monitor all informatica integrations between SFDC and other systems.  This individual will work closely with all cross-functional teams, Contract management, Patents, Finance, Sales, Accounting, SAP .Net developers, IT, and Compliance teams.  The successful candidate will possess a deep understanding of Salesforce translating business requirement into the proper design and as well as industry experience in dealing with global users.



  • Work closely with legal, program management, sales, IT, and accounting to develop business requirements with a primary focus for our accounting systems, Patents and integrations.
  • Conga CLM administration and ongoing support
  • Collaborate with stakeholders, define business requirements, support deployment, configure and test systems to ensure successful implementation of stakeholder business requirements.
  • Document functionality and create user training material as related to application developments and enhancements.
  • Determine logic for integration of multiple systems and provide post-deployment support.
  • Monitor and identify issues with all workflows, de-bug, and manage successful resolution of matters.  Oversee and maintain system integrity. 
  • Promptly respond to issues raised throughout the organization and ensure resolution.
  • Evaluate and manage new projects.  Enhance current or develop new functionalities. 
  • Prepare large amounts of data to upload to or download from Salesforce using Data Loader cleansing and deduplication tool.
  • Manage AppExchange installation and deployment.  Monitor integration of all systems in relation to Salesforce.
  • Create test cases and test scenario documentation for enhancements and new developments.
  • Conduct analyses of business workflows and IT related processes.  Determine logic for new developments and improve existing systems.  Create flow diagrams, define requirements for software acquisition and/or application development, and ensure that business needs are met. 
  • Assist in post-implementation continuous improvement and automation efforts by enhancing performance and providing increased functionality
  • Research and assess new applications, tools, and vendors suitable for Via business needs.
  • Deliver resource activity status and detailed time tracking to management by communicating project issues and project gaps.
  • Create role-specific SalesForce profiles to determine proper accessibility to authorized users.
  • As needed, research and present CRM-leveraged solutions to stakeholder requests at company meetings.
  • Regularly run basic reports from CRM system to support processes, and develop ad-hoc sales analysis reports.
  • Maintain integration and data integrity through systematic auditing. 
  • SOX Controls
  • Perform duties as assigned by immediate supervisor, Senior Manager of Patent Licensing and Business Operations, and upper management.
  • Experience working with outshore developers


  • A bachelor’s degree (preferably with an emphasis in Business Administration or Information Systems), or equivalent experience.  Master’s degree is a plus with System management experience
  • Ability to accurately define business requirements for stakeholders.
  • Ability to create functional designs for Salesforce is require
  • At least 4 – 6 years of direct experience working with Salesforce as a BSA at a firm or corporation, experience with accounting systems and procedures. 
  • Proficient in SalesForce administration and AppExchange.  SalesForce Administrator certification(s), Salesforce cloud, with lightning experience).  Apex coding and/or SQL server experience considered an asset.
  • SAP enterprise systems experience with 606 Rev/Rec knowledge
  • Experience with creating system integration scripts and knowledge of Tosca regression tools and Qtest.
  • Experience with email campaign tools considered a plus. (Conga others)
  • Experience with DocuSign, FedEx
  • Ability to accept priorities set by management, obtain clarification as needed and take full ownership of assigned tasks.
  • Ability to multi-task and work efficiently under pressure and competing obligations.
  • Ability to work successfully in a team environment with a diverse group of legal, technical, and business staff.
  • Ability to work with a high degree of independence, flexibility, and fluidity
  • Excellent cross-cultural skills required
  • Project Management knowledge and experience a plus


Dolby will consider qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code, Article 49, and Administrative Code, Article 12


Equal Employment Opportunity:
Dolby is proud to be an equal opportunity employer. Our success depends on the combined skills and talents of all our employees. We are committed to making employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, family status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state, and local laws and ordinances.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland