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Senior Support Engineer

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Date: Nov 4, 2021

Location: Nuernberg, DE

Company: Dolby Laboratories, Inc.

Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you’ll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent. We’re big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits.

 

​​​​​​Overview

The position is with Dolby Laboratories, Commercial Partnerships Group. The main objective of a successful candidate is to provide technical support for Dolby products and services. As a member of the exciting Solutions Engineering team, you will have the opportunity to help enable our customers and partners deliver spectacular Dolby experiences to millions of consumers. We are looking for a good listener with can-do attitude, always ready to help others, self-motivated and self-disciplined, with excellent written and verbal communications skills. The ability to work independently to achieve goals established in a team environment is critical. The ability to work collaboratively with diverse teams, both functionally and geographically, using a diplomatic and professional approach is key to the success of this role.

 

Essential Job Functions

  • Provide support to regional Solution Engineers and customers during the integration of Dolby technologies such as Dolby Vision and Dolby Atmos in partner services and products
  • Become a technical expert for Dolby media workflow products, address in-depth technical issues, and contribute to the training and development of customer facing Solutions Engineers
  • Be the voice of the customer, provide customer feedback to program teams, and identify gaps in Dolby deliverables early to drive higher customer satisfaction
  • Be a champion for our public facing knowledge initiative, manage customer facing articles for Dolby products such as Dolby Encoding Engine, and help scale support for new initiatives
  • Up to 20% domestic and international travel may be required

 

Qualifications and personal skills

  • B.S. in Signal and Image Processing, Software Engineering, Computer Science or equivalent
  • Working experience with AWS, GCP, or Azure
  • Programming experience in C/C++, JavaScript, Python, etc.
  • 3+ years in system engineering and/or other technical customer support role(s)
  • Demonstrated knowledge in some or all of the following areas:
    • Video (H.265/H.264), compression standards, and analysis tools
    • Adaptive streaming formats (HLS/DASH), content packaging, and rights management
    • Player frameworks, application frameworks, and native device media handling

 

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Dolby will consider qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code, Article 49, and Administrative Code, Article 12

 

Equal Employment Opportunity:
Dolby is proud to be an equal opportunity employer. Our success depends on the combined skills and talents of all our employees. We are committed to making employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, family status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state, and local laws and ordinances.