Senior Field Application Engineer

Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you’ll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent. We’re big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits.

Dolby Korea team is a local support team facing our industry's key customers and reporting to the San Francisco HQ team.  We are looking for a Senior Field Application Engineer (FAE) responsible for providing engineering and technical support to assist the sales team with closing new design wins and supporting existing customers / programs. The FAE will do this by understanding our technology portfolio, providing detailed technical guidance to our customers, and helping them understand how Dolby’s mobile audio and video technologies can enhance the value proposition of their products. The FAE will be the primary “technical voice of the customer” within Dolby for assigned accounts. 

The successful candidate will have a BS or MS degree in a technical field and a broad understanding of mobile entertainment products, technologies, and markets. S/he will also grasp the role played by Dolby’s offerings in these areas. The most competitive candidates will have detailed technical knowledge and experience in XR (Extended Reality), Mobile, CE, or PC markets; close familiarity with planning, design, development, manufacture, and/or QA testing of these or similar products; demonstrated knowledge of multimedia technology, Android and its multimedia framework, mobile development environment, and embedded systems; expert debugging skill; and advanced communication skills in both Korean and English.

Essential Job Functions

• Correspond and collaborate extensively to provide technical support to licensee companies by email, by phone, and in person during product planning, design, development, manufacture, and sales. Escalate cases and customer issues to other departments as needed.
• Technical support for customers to adopt Dolby technology – designing, integration, testing, verification, audio tuning, debugging technical issues on their mobile products.
• Work with cross-functional teams across Dolby as the “voice of the customer” providing feedback on and driving improvements to Dolby’s licensing deliverables. Leverage customer meetings to gather intelligence about customers’ product plan, product requirements and share with relevant Dolby teams.
• Support pre-sales activity delivering technical presentations, demonstration of new products, promoting the value proposition of Dolby technologies to customers.
• Occasional international travel is required.

Education, Skills, Abilities and Experience Required:

• Complete, and unconditionally honest conscientiousness, even when nobody is watching. This is more important than anything else.
• BSEE or MSEE or similar (Electrical Engineering, Computer Science, Physics, Engineering Technology, Mathematics, etc.) and up to 10 years’ experience in consumer audio/video or related fields.  We are interested in people who are interested in us, so do not worry too much about years of experience.  If you like this job description, send us a resume.
• Android development experience relating to audio (or multimedia), debugging skills.
• Some level of programming language skills (C/C++, Java/Android, Python) is required.
• Useful experience includes expertise / knowledge / familiarity with any (not all) of the following areas:
  • Audio/video hardware/software design
  • Multimedia development experience and knowledge.
  • Audio/video HW driver/BSP development
  • Deep debugging skills on mobile platform or any embedded products.
  • Developing multimedia system on Android with Audioflinger, OMX Codec, Android APIs
  • Android build system, and development with Git, Gerrit
  • Audio acoustics, sound system and signal processing knowledge
  • Audio/video test and measurement
  • Perceptual coders
  • Multimedia interfaces such as HDMI, Firewire, DLNA, etc.
  • Mobile products and applications
  • Audio on Bluetooth or WiFi
• Excellent written and verbal communication skills in both Korean and English.  (“Communication” is more important than perfection.)
• Ability to quickly understand complex technical and/or business issues and explain them to technical and non-technical personnel without using big words or complicated grammar.
• Experience on direct customer support or pre-sales support activity.

Nice to have:

• Knowledge of Dolby’s ecosystem, products, business and its customers.
• Experience in Jira and Salesforce.

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