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Sr. Field Applications Engineer

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Date: Mar 23, 2021

Location: Taipei, TW

Company: Dolby Laboratories, Inc.

Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you’ll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent. We’re big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits.

 

 

Dolby’s Taiwan FAE Team is seeking a Field Application Engineer (FAE) responsible for providing engineering and technical support to assist the sales team with closing new design wins. The FAE will do this by providing technical support and acting as a visionary for helping our customers understand how Dolby’s technologies can enhance the value proposition of their products. The FAE will be the primary “technical voice of the customer” within Dolby for assigned accounts.

 

This position requires an in-depth working knowledge of audio/voice processing technologies and their integration into PC, mobile devices, TV, conference phone and other consumer electronics products. The FAE will be the serve as the technical resource for assigned accounts and will regularly report on key trends, market conditions, customer feedback, competitive technologies, and sale obstacles that they may encounter while in engaging with customers.

 

Essential Job Functions

  • Provide detailed technical support to PC/mobile/TV OEM/ODM, engage with customers from pre-sales through software integration, audio tuning, testing, till pass required certification (i.e. Teams, Cortana, Alexa, Zoom etc.) and related system support.
  • Understand customer requirements, delivering technical presentations, technology demonstrations, and promoting the value proposition of Dolby audio technologies to customers. Technical lead for sales-orientated technical presentations and demonstrations to customers’ technical staff and senior management. Interface with Dolby Engineering and Business Group to provide input and suggestions for new products and features, based on customer needs and competitive information. Leverage customer meetings to gather intelligence about customers’ end product plans, product requirements and sharing data with relevant internal Dolby teams.
  • Interact with customers and new prospects as needed to conduct the business of technology licensing using a diplomatic, professional and service-oriented approach, including written correspondence and face-to-face meetings.
  • Attend trade shows, seminars, conferences, and educational events to keep abreast of industry developments, promote and demonstrate Dolby technologies and examine the potential of new markets for Dolby technologies.

 

Education, Skills, Abilities, and Experience Required

  • M.S. or B.S. in Engineering and >5 years of progressive professional technical experience. Requires a working knowledge of audio and product applications and design. 
  • Experience must include exposure to the following areas: audio/voice processing algorithm, analog and digital circuitry, SW drivers, audio application/product SW/HW design.
  • Hands-on experience on audio/voice processing tuning (i.e. beamforming, echo canceler, noise canceler, etc.).
  • Familiar with Head Acoustics ACQUA analysis system and experienced on Teams (SFB)/Cortana/Alexa/Zoom certification test.
  • Familiar with Python and MATLAB will be a plus.
  • Excellent verbal and written communication skills, team building skills, plus strong work and business ethics.
  • Self-motivated, self-assured person with aptitude to interface with personnel from highest to lowest levels of customer engineering organizations.
  • Excellent understanding of the sales process with substantive depth to develop solutions to complex engineering related issues.
  • Customer-focused with strong service orientation.
  • Strong problem solving and critical thinking skills.
  • Ability to work independently to achieve goals established in a team environment. Ability to understand and explain technical issues to technical and non-technical personnel.
  • Fluency in both oral and written English
  • Interest in music, audio/video production, recording engineering, broadcast engineering, film audio, home audio or acoustics desirable.

 

 

 

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